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Telephone: (0030) 28220 22861, (0030) 28220 22086, (0030) 28220 22280
Fax: (0030) 28220 22475
Email: [email protected]
[email protected]
[email protected]
[email protected]
Address: 172 Iroon Politexniou str., Kasteli, Kissamos, Chania, 73 400, Crete, Greece
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How to make a
reservation
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1. Send the RESERVATION FORM
2. Send an E-MAIL
3. Complete and send a FAX
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Reservations &
Deposit
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Please bear in mind that your room is considered booked only when we have confirmed that it is available and we have received a 30% prepayment of the total amount of your reservation.
You can book:
a) either through your credit - card using our automated secure online winbank easypay:
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b) by sending the amount through our bank account:
PIRAEUS BANK
Account No.: 5769 – 026473 - 586
Name : Papadakis Iosif
Branch No.: 2769
IBAN : GR92 0172 7690 0057 6902 6473 586
SWIFT / BIC CODE: PIRBGRAA
Note: The following credit cards are acceptable:
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Reservation/Cancellation
Policy
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Guaranteeing a Reservation:
Reservations are guaranteed with advance payment of up to 30% of the total cost of stay, which cannot be lower than the value of one day. If the advance is not paid within the agreed time, the reservation is considered invalid and the rooms will be available to rent. If you do not wish to make a reservation electronically, you may contact us by telephone and guarantee your reservation by depositing the advance in the Hotel's Bank Account.
Payment:
If you have guaranteed your reservation by advanced payment, the payment of the balance is made at the end of your stay. If the length of your stay is longer than a week, the hotel reserves the right to ask for the payment of the value of the week at the end of each week.
Cancellation Policy:
If you cancel your reservation up to 21 days prior to the arrival date you are entitled to a full refund of the advanced payment. If you cancel your reservation less than 21 days prior to the arrival date, you are charged with compensation which is equal to 50% of the daily room rate that was agreed to for the number of overnight stays that are cancelled (minus the advance payment that you have paid).
Compensation for changing length of stay:
Upon arrival your date of departure is confirmed. The prices that have been set are based on the date that the reservation was made and the length of your stay. If you decide to leave earlier than the original departure date, the price is subject to change unless otherwise stated. In addition, you are charged a fine which is equal to 50% of the daily room rate that was agreed to for the number of days that are cancelled.
Compensation for no-show:
If you do not arrive and the reservation has been guaranteed by payment of an advance, the room will remain available for you until the next scheduled arrival and until the hotel's check out time. In the case of a no-show, you are required to pay the amount equal to half the daily room rate that was agreed to for the total number of overnight stays (minus the advance payment that you have paid). Exceptions will be made in certain instances if relevant proof and or documentation is provided.
Check-in times:
Check –in time begins at 13:00.
The day of arrival is considered a full day regardless of the time of arrival.
Check-out times:
Check-out no later than 12:00.
No additional fee is paid until 12:00.
In the case that you do not check-out by 12:00 (and only after having notified the reception), the additional cost for the room is 50% of the daily room rate until 18:00, and the total daily room rate if you remain any later than 18:00.
Information regarding rights and duties of travelers in Greece :
For more information regarding rights and duties of travelers in Greece contact the Greek Tourism Organization (EOT) at www.gnto.gr. |
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